The Regional Operations Support oversees the client’s Directors of Rehab temporarily with the goal of quality care, compliance, fiscal success, and implementation of new initiatives for the purpose of client satisfaction and retention. The Regional Operations Support reports to the Regional Vice President. Key Results Area

• Lead and develop high-performing rehab departments, providing mentorship, guidance, and support for their professional growth

• Participate in the pre-go-live phase of new contracts and provide onsite support for transitions per the Master Implementation Process Guide

• Schedule, prepare and actively participate in site visits with the determined frequency determined by supervisor

• Participate in DOR orientation and training as assigned.

• Assist with Regional PTO coverage, providing support to DOR’s and therapy teams

• Schedule and lead weekly calls with DORs to provide feedback, establish goals, initiatives, and verify follow-through to demonstrate competency of training material

• Develop, maintain, and support effective DORs in all key performance indicators and maintain QRM’s retention goal with collaboration amongst RVP and BD

• Communicate relevant information from the field to supervisor within 24 hours and confirm email receipt from clients within 4 business hours.

• Schedule, prepare and actively participate in site visits with the determined frequency determined by supervisor

• Assist client with evaluation and assessment of DOR performance on a routine basis and independently

• Collaborate with RVP and will complete the BK meeting document, monthly client report and prepare QBR slide decks to support and ensure client and QRM success.

• Actively participate in weekly calls and demonstrate competency of training material and implementation of directives

• Responsible for relaying information to the field via email, weekly calls, 1:1s, etc

• Communicate relevant information from the field to supervisor within 24 hours or as urgency dictates

• Schedule and lead weekly meetings with DORs to provide feedback, establish goals and initiatives, and verify follow-through of prior discussions

• Develop, maintain, and support effective DORs to ensure client and QRM success in all key performance indicators and maintain QRM’s retention goal

• Confirm email receipt from clients within 4 business hours and follow up by established deadline

• Collaborate with RVP and BD to manage client accounts to meet or exceed QRM’s retention goal

• Assist client with evaluation and assessment of DOR performance on a routine basis and independently determine measurable course of action for under-performing areas

• Evaluate and assess personal performance on a routine basis

QRM is seeking an experienced Therapy/Rehab Program Manager well versed in Clinical Reimbursement and Patient Driven Payment Model (PDPM) in the arena of rehab relating to PT-PTA-OT-OTA-SLP. Must be a licensed clinician with multi-site management experience, background in operations and with clinical expertise; must be Physical Therapist/Assistant, Occupational Therapist (Assistant), or Speech-Language Pathologist/CCC, and reside near Dallas/Ft. Worth in Texas. Must have the ability to travel regularly throughout the entire region (including regular overnight travel). Please review all qualifications below carefully.

Regional Therapy Director Job Summary:

This position provides extensive training, analysis, advice and consultation to the facilities and teams within his/her area of responsibility in the Texas Region. Monitors, consults, and makes effective recommendations for changes and modifications to existing facility processes, systems, policies, and practices which will assure efficient, effective and compliant rehab oversight and payment performance.

Regional Therapy Director Job Functions include, but are not limited to:

• In-depth knowledge of reimbursement methodologies for therapy, specifically PDPM
• Provides consultation, training and support for assigned area
• Analyzes systems and processes to ensure compliance that federal and state regulations as well as company policies and procedures are followed
• Works in conjunction with teams to resolve issues, endorse changes and conduct follow-ups to establish that recommendations are effectively implemented and monitored for appropriateness.
• Promotes compliance by performing periodic audits of assessments, supporting documentation, and other relevant data.
• Recognizes, advises and promotes facility best practices and systems
• Prior experience working with Medicare rules, regulations, billing codes
• Understanding of HIPAA privacy rules and regulations
• Strong ability to communicate with others; excellent interpersonal and customer service skills