QRM is seeking an experienced Therapy/Rehab Program Manager well versed in Clinical Reimbursement and Patient Driven Payment Model (PDPM) in the arena of rehab relating to PT-PTA-OT-OTA-SLP. Must be a licensed clinician with multi-site management experience, background in operations and with clinical expertise; must be Physical Therapist/Assistant, Occupational Therapist (Assistant), or Speech-Language Pathologist/CCC, and reside in the Pittsburgh PA area. Must have the ability to travel regularly throughout the entire region (including regular overnight travel). Please review all qualifications below carefully.

Regional Therapy Director Job Summary:

This position provides extensive training, analysis, advice and consultation to the facilities and teams within his/her area of responsibility in the Pennsylvania Region. Monitors, consults, and makes effective recommendations for changes and modifications to existing facility processes, systems, policies, and practices which will assure efficient, effective and compliant rehab oversight and payment performance.

Regional Therapy Director Job Functions include, but are not limited to:

• In-depth knowledge of reimbursement methodologies for therapy, specifically PDPM
• Provides consultation, training and support for assigned area
• Analyzes systems and processes to ensure compliance that federal and state regulations as well as company policies and procedures are followed
• Works in conjunction with teams to resolve issues, endorse changes and conduct follow-ups to establish that recommendations are effectively implemented and monitored for appropriateness.
• Promotes compliance by performing periodic audits of assessments, supporting documentation, and other relevant data.
• Recognizes, advises and promotes facility best practices and systems
• Prior experience working with Medicare rules, regulations, billing codes
• Understanding of HIPAA privacy rules and regulations
• Strong ability to communicate with others; excellent interpersonal and customer service skills

The Talent Acquisition Specialist facilitates and implements all phases of a full-cycle recruitment process for designated clients. The Talent Acquisition Specialist reports to the Director of Talent Acquisition. Overall compensation package consists of base + bonus opportunities.

Key Results Area

• Actively participate in weekly collaboration meeting with internal operations to strategically manage open positions and resolve staffing issues

• Independently obtain and utilize 5 key market research components for each assigned geographic area to fully understand complexities that may impact staffing

• Acquire 5 key facility-specific attributes for each assigned site from the Operations team or Client

• Manage job postings for accuracy, timeliness to post/remove, and budgeting

• Complete achieving TA Key Performance Indicators

• Maintain aging of open positions at or below company average

• Maintain a lower percentage of open positions to closed job requisitions

• Contact qualified applicants within 24 hours of candidate submission

• Contact therapist within 48 hours of resignation notice in attempt to retain

• Immediately schedule interviews, site visits, and extension of offers to expedite process

• 100% accuracy of offer details and/or status changes communicated to client, entered into ATS and rehab documentation software within 24 hours

• Professional preparation of recruitment activity report as indication for client(s), following department template

• Evaluate and assess personal performance on a routine basis

• Other duties as assigned

The Telehealth Rehabilitation Associate is a member of the Quality Improvement and Education (QIE) team who provides therapy services to patients remotely. The Telehealth Rehabilitation Associate reports to the Director of Quality Improvement and Education. Applicants must have availability during the day, and occasional weekends. Licensure in MA, NJ, NM, OH, OR, PA, VA, WA is required for the current need.

• Supervise Therapist Assistants and therapy students in direct patient care to carry out plan of care and patient-related activities per the state practice act and reimbursement regulations

• Provide high-quality, patient-centered therapy evaluations, treatments, and discharges via telehealth platforms

• Deliver skilled interventions aligned with Medicare and payer regulations, SNF policies, and professional practice standards

• Document timely, accurate, and comprehensive therapy notes in the electronic medical record (EMR) in accordance with regulatory and professional guidelines

• Engage patients through interactive, functional therapy activities adapted for virtual platforms

• Support facility staff through caregiver education, recommendations for equipment or environmental modifications, and interdisciplinary coordination

• Adhere to all telehealth best practices, HIPAA regulations, and facility protocols for remote service delivery

• Participate in case conferences, care planning meetings, and team communication as appropriate

• Demonstrate a positive attitude and a collaborative team-building approach with all patients, clients, and team members

• Attend QIE educational webinars as requested

• Respond to email communication within four business hours and follow up by the deadline

• Evaluate and assess personal performance on a routine basis

• Collaborate with on-site clinical teams to gather assessment information, monitor patient progress, and update care plans

• Other duties as assigned

QRM is seeking an experienced Therapy/Rehab Program Manager well versed in Clinical Reimbursement and Patient Driven Payment Model (PDPM) in the arena of rehab relating to PT-PTA-OT-OTA-SLP. Must be a licensed clinician with multi-site management experience, background in operations and with clinical expertise; must be Physical Therapist/Assistant, Occupational Therapist (Assistant), or Speech-Language Pathologist/CCC, and reside in Massachusetts. Must have the ability to travel regularly throughout the entire region (including regular overnight travel). Please review all qualifications below carefully.

Regional Therapy Director Job Summary:

This position provides extensive training, analysis, advice and consultation to the facilities and teams within his/her area of responsibility in the Massachusetts Region. Monitors, consults, and makes effective recommendations for changes and modifications to existing facility processes, systems, policies, and practices which will assure efficient, effective and compliant rehab oversight and payment performance.

Regional Therapy Director Job Functions include, but are not limited to:

• In-depth knowledge of reimbursement methodologies for therapy, specifically PDPM
• Provides consultation, training and support for assigned area
• Analyzes systems and processes to ensure compliance that federal and state regulations as well as company policies and procedures are followed
• Works in conjunction with teams to resolve issues, endorse changes and conduct follow-ups to establish that recommendations are effectively implemented and monitored for appropriateness.
• Promotes compliance by performing periodic audits of assessments, supporting documentation, and other relevant data.
• Recognizes, advises and promotes facility best practices and systems
• Prior experience working with Medicare rules, regulations, billing codes
• Understanding of HIPAA privacy rules and regulations
• Strong ability to communicate with others; excellent interpersonal and customer service skills

The Regional Operations Support oversees the client’s Directors of Rehab temporarily with the goal of quality care, compliance, fiscal success, and implementation of new initiatives for the purpose of client satisfaction and retention. The Regional Operations Support reports to the Regional Vice President. Ideal candidates will live near a major airport in the Eastern or Central part of the country, and have the ability to travel extensively.

Key Results Area

• Lead and develop high-performing rehab departments, providing mentorship, guidance, and support for their professional growth

• Participate in the pre-go-live phase of new contracts and provide onsite support for transitions per the Master Implementation Process Guide

• Schedule, prepare and actively participate in site visits with the determined frequency determined by supervisor

• Participate in DOR orientation and training as assigned.

• Assist with Regional PTO coverage, providing support to DOR’s and therapy teams

• Schedule and lead weekly calls with DORs to provide feedback, establish goals, initiatives, and verify follow-through to demonstrate competency of training material

• Develop, maintain, and support effective DORs in all key performance indicators and maintain QRM’s retention goal with collaboration amongst RVP and BD

• Communicate relevant information from the field to supervisor within 24 hours and confirm email receipt from clients within 4 business hours.

• Schedule, prepare and actively participate in site visits with the determined frequency determined by supervisor

• Assist client with evaluation and assessment of DOR performance on a routine basis and independently

• Collaborate with RVP and will complete the BK meeting document, monthly client report and prepare QBR slide decks to support and ensure client and QRM success.

• Actively participate in weekly calls and demonstrate competency of training material and implementation of directives

• Responsible for relaying information to the field via email, weekly calls, 1:1s, etc

• Communicate relevant information from the field to supervisor within 24 hours or as urgency dictates

• Schedule and lead weekly meetings with DORs to provide feedback, establish goals and initiatives, and verify follow-through of prior discussions

• Develop, maintain, and support effective DORs to ensure client and QRM success in all key performance indicators and maintain QRM’s retention goal

• Confirm email receipt from clients within 4 business hours and follow up by established deadline

• Collaborate with RVP and BD to manage client accounts to meet or exceed QRM’s retention goal

• Assist client with evaluation and assessment of DOR performance on a routine basis and independently determine measurable course of action for under-performing areas

• Evaluate and assess personal performance on a routine basis • Perform other duties as assigned

Position Overview

The Director of Business Development is responsible for supporting QRM sales growth and client retention. The Director of Business Development reports to the Senior Vice President of Business Development. This role will focus on growth for our Respiratory and Clinical Reimbursement service lines, so experience in those areas within the Skilled Nursing space will be essential to success in the role. Some overnight travel will be required, but not weekly.

Key Results Area

• Responsible for achieving individual annual new sales goal through self-generated leads

• Submit completed activity report on the morning of weekly 1:1 sales activity check-in

• Actively participate in weekly team call to review CRM accuracy, sales strategy, and operational updates

• Actively participate in weekly QRM leadership interdepartmental communication of current and upcoming contracts

• Demonstrate utilization of feedback from monthly performance review

• Communicate with clients regarding past due invoices as directed within 24 hours

• 100% utilization of the CRM for all reporting and pipeline management

• 100% management of lead through the sales cycle

• Responsible for attending networking events and conferences with a focus on client outreach, B2B relationships, and photo opportunities

• Strong, professional LinkedIn presence, with daily engagement and weekly posting/sharing of substantive QRM-related content

• Evaluate and assess personal performance on a routine basis