The People &
Purpose Behind QRM.
The People & Purpose Behind QRM.
A Culture Committed to Your Success
At QRM, our culture is built on collaboration, accountability, and a relentless focus on outcomes. We believe that the way we work internally has a direct impact on the success of our clients. By fostering a team that values innovation and continuous education, we create partnerships that drive measurable results for communities and the residents they serve.
A Culture Committed to Your Success
At QRM, our culture is built on collaboration, accountability, and a relentless focus on outcomes. We believe that the way we work internally has a direct impact on the success of our clients. By fostering a team that values innovation and continuous education, we create partnerships that drive measurable results for communities and the residents they serve.
Our Journey Forward
2018
2023
2018
Founded with a mission to transform therapy management for skilled nursing communities.
2020
2025
2018
Founded with a mission to transform therapy management for skilled nursing communities.
Meet Our Leaders
Freda Mowad
Founder
Freda has over 20 years of experience as a Speech Language Pathologist and executive leader. Freda began in long term care as a treating SLP focused on dysphagia management and cognitive rehabilitation. In 2009 Freda became the Vice President of Operations at one of the largest contract rehab companies in Texas and from 2015 to 2018 she headed as President, growing the company to over 160 locations.
Freda has established a reputation for achieving stellar clinical and financial outcomes in a highly conscientious manner and has a finesse for building incredible teams of talent. Freda is highly skilled at navigating swiftly and effectively through the everchanging healthcare environment which is evident by her loyal client base and growth.
Haylie Morris
President
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Susan Krall
EVP of Corporate Relations
Susan Krall is a Physical Therapist with over 30 years of multi-state Post-Acute rehab management experience. Her client base includes privately owned and nationwide for-profit and not-for-profit skilled nursing facilities, CCRC campuses, home health and out-patient agencies.
Currently Susan’s primary focus is on partnering with clients to identify and implement strategies which drive enhanced outcomes and patient satisfaction in today’s value driven / person centered reimbursement and regulatory environment.
As a member of AHCA, Leading Age, ACHCA, NASL, NPA and AANAC, Susan is committed to continual learning and collaborative strategic initiatives in an effort to facilitate and support successful navigation through ever changing and demanding times.
Stacey Hallissey
SVP of Integrity & Quality Improvement
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Johnny Flores
SVP of Operations
Johnny has extensive knowledge of therapy operations in a variety of settings with a focus in long-term care. Johnny began his career with an in-house organization where he became the Vice President of Operations and Finance in 2015. Johnny has since served as a Divisional Vice President for one of the largest contract companies before joining QRM. While Johnny is dedicated to operational excellence, Johnny remains committed to his employees, customers and residents. Johnny lives in San Diego, CA where he enjoys being on the water and traveling as time allows.
Brenisha Thigpen
DVP of Operations
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Megan Ussery
Director of Reimbursement Ops
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Jonathan Calloway
VP of Innovation & Data Analytics
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Ashley Duggan
VP of Medical Review
Ashley Duggan is an experienced RAC-CTA occupational therapist by profession. She has extensively developed her expertise in all aspects of the medical review process including:
Organizational efficiencies
Clinical review
Education/training
Reimbursement maximization
Audit management across review entities (e.g., MAC TPE, RAC, UPIC, OIG, SMRC, managed care, risk adjustment and other identified needs)
Jonathan Calloway
VP of Innovation & Data Analytics
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Jan Ward
Director of Quality Improvement & Education
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Jan Ward
Director of Quality Improvement & Education
“Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.”
Stacey Hallissey
SVP of Integrity & Quality Improvement
Jessie Payton is a Director of Talent Acquisition at QRM, where she leads a dynamic team of Talent Acquisition Specialists dedicated to delivering innovative staffing solutions for clients. Since joining QRM in September 2019, Jessie has brought a deep passion for people and process to her role, drawing on over a decade of experience working alongside therapists and a solid foundation in staffing that began in 2016.
With a Bachelor’s Degree in Marketing, Jessie blends strategic insight with hands-on leadership to drive operational excellence across the talent acquisition function. Her background includes extensive collaboration with clinical professionals, giving her a unique perspective on healthcare staffing needs and the importance of developing staffing strategies that meet the evolving needs of our clients.
Outside of work, Jessie is a proud wife and mother of three, an avid runner, and fitness enthusiast. She also enjoys hunting, coaching youth soccer, and staying active in her community. Jessie finds the greatest fulfilment in mentoring her team and contributing to improved staffing outcomes.
Stacey Hallissey
SVP of Integrity & Quality Improvement
Wendi began her career in 2014 as a Certified Occupational Therapy Assistant. Her dedication and leadership quickly placed her into a Director role within the long-term care setting, followed by a regional position with a strong focus on recruitment services. It was in this role that she discovered her passion—connecting with therapists across the country to help bring joy and quality care to countless lives.
Today, Wendi supports a team of Talent Acquisition Specialists, helping them find top-tier therapists to serve client facilities and meet critical staffing needs. Outside of work, she enjoys spending time with family, cheering at the ballpark, and watching whatever sporting event she can find. Wendi lives life with energy, purpose, and a love for making a difference—both professionally and personally.
Our Mission
Our mission is to perform with excellence, efficiency and agility in order to maximize resources and quality outcomes.
Our Vision
To create a company committed to the restoration of integrity, value and sustainability of long-term care.
Principles That Move Us Forward
Humility
Innovation
Vigilance
Empowerment
